Return Policy

***UPDATE AS OF 06-01-2020.*** Due to COVID-19 and to help prevent the spread of the virus, temporarily all sales are final. We will not be accepting any returns or issuing any refunds on any products sold at this time. We can not resell any returned products so please be cautious of this new policy when buying. If you are unsure of a fragrance please call us for a sample! We can mail out free samples to anyone interested. The ONLY exception to this policy is if you have not received an order that was shipped. We do ask you check with your local post office first to find out if there was a mix up. If a package was lost and not delivered we can offer partial refunds or other options. (Again this exception will be up to our discretion based on the factors relating to the issue) This change is effective immediately and will be running until further notice. Thank you for understanding. *****

Due to health and safety concerns, we do NOT issue refunds or returns on any of our healthy and beauty products that have been opened or the seal has been removed. This includes: Lotions, Shower Gels, Body Sprays, Perfume Roll ons, Bar Soaps, Essential Oils, and Body Powders. We recommend asking for FREE SAMPLES if you are interested in trying a new scent! We do not offer exchanges for any products erroneously ordered.

Items missing or damaged in shipping must be reported within 36 hours of delivery. Detailed photographs of the damaged item(s), shipping container and the packing contents will be required before a refund will be considered.

If you have not received your order by the USPS estimated delivery day, please contact your local post office first and provide them with the USPS tracking number sent with your emailed shipping confirmation.

Any and all other return requests must be within 15 days of delivery and pre-authorized by an employee of Patchouli Garden, LLC. Please contact us at 715-762-1885 for inquiries.
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